Managing Conflict

Question 1 of 11

1. Question

What Matthew 18 says about conflict: Matthew 18 spells out exactly how we should handle individual issues that are harming relationships. Which statement is not included in the Matthew 18 resolutions?

Examine your role in the situation and where you may be contributing to the conflict.
Gossip about the person(s) who are involved in the conflict
Assume the best about the person and be ready to listen well.
Extend forgiveness and be willing to receive it.

Question 2 of 11

2. Question

Making Decisions and Managing Conflict: Managing the pain of change is one of the most important things a leader can do.

True
False

Question 3 of 11

3. Question

Making Decisions and Managing Conflict: When an organization has to make a tough decision, they should:

Review the Mission and Vision of the organization.
Write down the decisions that need to be reached for everyone to view.
Notify the team ahead of time of the decision that needs to be made.
All of the above.

Question 4 of 11

4. Question

Making Decisions and Managing Conflict: As a leader, one of the most challenging things to do is have an identity that is secure in who you are, and not have every decision of an organization reflect your own personality.

True
False

Question 5 of 11

5. Question

Having Difficult Conversations: When determining the need to have a difficult conversation, leaders must:

Determine the desired outcome.
Talk to their friends about the issue.
Approach the person when they are mad.
None of the above.

Question 6 of 11

6. Question

Having Difficult Conversations: Before a leader has a hard conversation, they should:

Pray.
Give space for emotions to calm down.
Ask for wisdom.
All of the above.

Question 7 of 11

7. Question

Having Difficult Conversations: The best time to have a conversation is when two people can be present, receptive, and can work towards the desired outcome.

True
False

Question 8 of 11

8. Question

Different Opinion/Same Goals: Conflict that is rooted in different belief systems, leadership styles, and opinions can sometimes be worked through by the following approaches, except:

Spend time together outside of MomCo.
Find commonalities.
Understand how others learn, communicate, and lead.
Try to change the individual's personality and leadership style.

Question 9 of 11

9. Question

Different Opinion/Same Goals: In every team of leaders, there will be varying belief systems, leadership styles, and opinions.

True
False

Question 10 of 11

10. Question

Stop Conflict Before It Starts: When analyzing your active listening skills, which questions are helpful to be self-aware and identify where you may need to improve?

Do I allow others to finish speaking before taking my turn?
Am I thinking about the rest of my day when someone is speaking?
Do I discount the other person's message and stop listening especially when I do not agree with what they are saying?
All of these are helpful questions.

Question 11 of 11

11. Question

Stop Conflict Before It Starts: Assessing and refining our own listening skills is an important method to preventing unnecessary conflict.

True
False